Information Provided Under Japan's Act on Specified Commercial Transactions

Sales Price

You may have to pay import fees and tax on delivery for all other destinations. Import fees vary widely across the world, so please contact your local customs office for further details.

Timing and Method of Payment of Price

Payments by Credit cards accepted.
Payment is due at time of order.
支払方法 クレジットカード決済がご利用頂けます。
支払時期 商品注文時点でお支払いが確定いたします。

Returns Policy

I will replace your item or you will get a refund if it's sent back unused and in original condition within 10days. Return shipping cost is your responsibility.
Most of our items will be custom made with your fabric choice, size etc. These items can not be refunded unless defect. However, if defect in workmanship, I will repair or replace the item.
Please contact me before returning any items.

Delivery Period for Services or Goods

Items are shipped within 3 business days of payment.
- Domestic orders takes 1-2 business days.
- International Shipping takes about 10-20 business days to U.S, Europe, Australia and Asia.
- During the holidays season (Nov, Dec) postal delays are common and it can take up to 3-6 weeks to arrive.

Name and Contact Information of Company

Tomoe Sato
c/o Sato chair factory 3589-3 Totsuka-cho, Totsuka-ku, Yokohama, Japan 2440003

氏名 :佐藤友絵
住所 :横浜市戸塚区戸塚町3589-3 佐藤椅子店工房内
営業時間 :平日9:30-18:00
連絡先 :045-881-3927(佐藤椅子店)